Coordinated Entry (CES) & Homeless Family Solution Systems (HFSS)

    Coordinated Entry (CES)

    Coordinated assessment, also known as coordinated entry or coordinated intake, paves the way for more efficient homeless assistance systems by:  

    • Helping people move through the system faster (by reducing the amount of time people spend moving from program to program before finding the right match);
    • Reducing new entries into homelessness (by consistently offering prevention and diversion resources upfront, reducing the number of people entering the system unnecessarily); and
    • Improving data collection and quality and providing accurate information on what kind of assistance consumers need.


    Coordinated assessment is ideally a system-wide process and can serve any and all populations. Systems may accomplish coordinated assessment through the use of a centralized phone hotline (e.g. a 2-1-1), a single physical point of assessment (through an emergency shelter or a dedicated assessment center, for example) or a decentralized coordinated system (with multiple assessment points all employing the same assessment and referral process). Each of these models has its advantages and drawbacks, which are documented in the Alliance’s paper on the topic. Each assessment point in a coordinated system handles assessment or screening of consumer need, data entry, referrals, and, potentially, program admissions. Ideally, these centers are the main access points for prevention and diversion services as well. Assessment center staff, after an initial assessment, should either provide the necessary prevention or diversion services or admit or refer a family to the program that is best equipped to get them into permanent housing as quickly as possible.

    For more information on Coordinated Entry Policy, go to:

    Homeless Family Solution System (HFSS)

    The Homeless Family Solutions System (HFSS) is a regionally coordinated system of care for homeless families that provides rapid rehousing and ongoing case management to assist families secure and maintain safe, stable permanent housing. The regional approach to the system helps homeless families stay in their communities-close to school, employment, family and community-based supportive services to help reduce the de-stabilizing effect of homelessness. Service providers participating in the system utilize standardized assessment tools and housing interventions which are targeted to best meet the needs of homeless families. Housing interventions are right-sized to ensure that families receive just enough assistance to help stabilize their housing crisis. Families with greater challenges to housing stability are targeted and prioritized for service enriched housing while families with fewer challenges to housing stability are targeted for rapid re-housing programs. Regardless of the housing intervention, the system strives to rehouse all families within the shortest time period possible.

    For more information on Homeless Family Solution Systems go to: